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Champion Customer Service

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培训受众:

Customer relations and customer service staff with front line customer service responsibilities

课程收益:

Enhance the quality of Customer Service

课程大纲:

Course Reference
Customer Service and Customer Relationship Management Skills
Content
Face-to-Face, Email and Telephone Customer Service Communications
Duration
Approx. 3 months
Format & Schedule
Extensive Format - weekly workshops with homework, tele-coaching & email support
Number of Participants
Maximum 12 learners per group
Comments
Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.

本课程名称: Champion Customer Service

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