跨文化职业精英

Any one working in multi-national job environment, and wants to develop international mindset

- Identify the characteristics of the cross cultural workplace, the benefits and the challenges
- Discuss real cross cultural conflict situations and successful cases
- Work on cross cultural communication strategy and techniques
- Develop cross cultural awareness and Understand how it help reduce conflict and accelerate effective team work

Language: in English
课程大纲 Course Outline
Pre-course Work
Cross Cultural Readings and a pre-course survey for specific cross cultural working situations
Day 1
Business Etiquette across Cultures
- Dress Codes
- Tips on Greetings, addressing others and introducing yourself
- Table manners, Toast, Gift-giving
- Gender Etiquette
Cross-Cultural Relations at Work
- East/West Core similarities and differences
- Vertical Communication Topics: Relation to the manager, relation to the subordinate
- Horizontal Communication Topics: Relations between colleagues
- Team Work on Intercultural Situations
Day 2
Situations of Communications across Cultures
- Oral Communication: telephone, face to face, meeting
- Written Communication: email, text message, report, memo
- Non verbal Communication: gestures, voice tone, rythm, silence
- Communication Skills across cultures
Deal with Cultural Shock and Bridge Cultural Differences
- Understand, recognize and respect cultures
- Negotiate across cultures
- Personal Adjustments
- Organizational Adjustments

Céline CHANUT holds a Master degree in Intercultural Management from Dauphine University in Paris. She worked more than 10 years as a Marketing Manager in the area of Medias and as a General Manager in a Cross-Cultural Training Company. During that time, she managed multicultural teams, coordinated multicultural projects, and trained or coached managers. Native French, Céline speaks fluent English and proficient Chinese. After working in Taipei, Tokyo and Paris, she is now based in Shanghai. She is working as a Freelance Trainer in Cross-cultural management.

Mrs. CHANUT’s expertises are in:
- Cross-Cultural Communications (horizontal and vertical)
- Cross-cultural individual coaching (for expatriates, global managers but also internal trainers)
- Cross-Cultural Negotiations