Living & Working in China

This seminar is especially designed for newbie expats that work with Chinese colleagues and/or are in charge of personnel in China and need to teach them new contents. It is also aimed at sales force or customer service who will be/are in direct contact with Chinese partners and participants who are preparing for projects with Chinese partners.

Many expats tend to be confused and troubled by the typical Chinese mentality or behaviors when dealing with Chinese. Often, as a result, work assignments progress slowly and with lots of frustrations. By focusing on the cultural perspective, our training program helps participants identify and analyze typical Chinese working behavior so they may carry out their assignment more effectively. Your advantage after training:

• Profound knowledge in Chinese history, society, philosophy and its influence on Chinese business
• Professional preparation for successfully entry in the daily life of China.
• Learn the most effective way to communicate with Chinese colleagues and business partners
• Knowhow about effective organization and cooperation in German-Chinese Teams
• Excellent managerial ability focused on Chinese members

09.00 Opening and welcome
Participants’ introduction and clarifying expectations

09.15 Goals of an intercultural training

09.30 Patterns of Chinese society
Lecture

Topics:
- Confucian principles
- Daoist philosophy
- Guanxi, networking
- Bureaucracy, hierarchy
- Face
- Collectivism
- China’s Modernization
- Differences between Generations/Gen Y

10.15 Coffee break

10.30 Communicating with your Chinese partners and colleagues
Role play

Topics:
- The concept of face
- Direct/indirect communication
- Expressing agreement and refusal
- Direct and indirect criticism
- Non-verbal communication

12.00 Lunch


Day 1 continued…


13.00 Know-how transer in Chinas
Case studies and instructive conversation

Further topic: Know-how transfer
- Role of German expert and how to give work instructions
- Chinese expectations of a trainer
- Design of future training measures

Further Topics:
- Reasons of conflicts in China
- Dealing with conflicts in China & strategies for solution

15.30 Leading employees in China
Critical incidents

Topics:
- Power and power distance, styles of management
- Hierarchies inside a company
- Expectations of leaders and employees
- Successful delegation of tasks
- Motivating employees
- Dealing with praise and criticism
- Developing Chinese employees

17.00 End of 1st day


2nd day

09.00 Team-work and projext management with Chinese colleagues
Critical incidents

Topics:
- Planning
- Decision making in China
- Meeting culture & team work
- Individualism & collectivism
- Teamwork and roles in a team
- Leading Chinese personnel




Day 2 continued…


10.30 Coffee break

10.45 Establishing and maintaining superior interpersonal relationships

Topic:
- The meaning of guanxi for Chinese people
- Guanxi networks and its influence on society and politics
- Possibilities for establishing a trustful relationship
- Maintaining and cultivating contacts

12.00 Lunch

13.00 Business negotiating in China

Topic:
- Preparation for negotiations
- Communicating in negotiations
- Negotiating strategies
- Minutes, interpreters
- Meaning of contracts

15.00 Coffee break

15.15 Daily Life in China
Lecture

Topic:
- How do we arrange our life in China?
- Symptoms of culture shock
- Adapting to a new environment
- Recreational activities
- Dealing with domestic personnel
- Suggestions for presents
- Orientation and mobility, shopping opportunities
- Medical care
- Making friends with Chinese
- Partnership and family: what lies ahead of us?





Day 2 continued…


16.15 p.m. Developing strategies for successfully dealing with Chinese

17.00 p.m. End of training

Mr. Schmitt’s expertise lies in Marketing, Tourism and Education with a focus on China.

When he took the position as PR- and Project Manager for Caissa Tourism Group in Hamburg, he was responsible for inbound tourist market from China and new touristic products development. Afterwards he was employed by China Education & Training Center in Hamburg. There he was in charge of conception development and implementation of advanced training program for Chinese manager in Europe.

Since 2005, Mr. Schmitt moves to Shanghai and works as Tourism Development Manager for Liaison office of Hamburg City in Shanghai organized by German Chamber of Commerce. His function includes marketing and branding new travel spots, developing and promoting touristic products, as well as the organization and execution of business seminars for Chinese. He has a good relationship with Chinese governors and has successfully organized Hamburg pavilion of Shanghai Expo 2010.