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Managing Global Suppliers

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  • 开课时间:2008年07月11日 09:00 周五 查找最新
  • 结束时间:2008年07月11日 17:00 周五
  • 课程时长:0小时
  • 招生进展:
  • 开课地点:上海市
  • 授课讲师: 待定
  • 课程编号:24933
  • 课程分类:采购管理
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  • 收藏 人气:325
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培训受众:

IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.

课程收益:

TofamiliarizeparticipantswiththebestpracticesandmethodologiestomanagevendorswhoprovideInformationTechnology(IT)outsourcedserviceswithspecialemphasisonsolesourceproviders.Userealcasesasexamplestoenhancethelearningexperience.

课程大纲:

Day1
1.VendorManagement
•StrategicFit
•CulturalFit
•OperationalFit
•7CriticalElements
2.GlobalVendors
•Culturaldifferences
•Trustfactor
•Communications
•TechnologySharing
•CustomerService
•Companyorganization
3.VendorRelationships
•Win-Win
•BuyersMarket
•SellersMarket
•What’sinitforme(WIIFM)
•Vendor’sdesiretodobusiness
•Buyersalternatives
•Vendor’scompetitiveposition
4.VendorEducation
•Why
•Type
•Who
•Where
•Justification
GLOBALVENDORMANAGEMENTTRAINING(continued)
5.Vendor’sabilitytoperform
•Frequencyorvolumeoforders
•Leadtimes
•Quality
•Productorserviceexpertise
•Orderbacklog
•Productivityefficiency
•Flexibility
•Availablecapacity
•Location
DAY2
6.ITOutsourcingMetrics
•People
•Technology
•Process
7.VendorContractCompliance
•SLAsperformancematrix
•CustomerService
•Specs
•SpiritofAgreement
•ContractLaw-China&US
8.VendorMarketFlexibility
•Marketawareness
•Responsecapability
•Communications
•Geographiclocation
•Logistics
9.SoleVendorManagement
•Topmanagementinvolvement
•Technicalcompetence
•Service/support
•Equipmentcapabilities
•Industrystatus
•Customercommitment
10.RealCaseExperiences
•Openclassdiscussion
Mr.?Kelley?has?over?30?years?of?key?leadership?roles?with?multi-national?companies.?His
responsibilities?covered?Sourcing,?Purchasing,?Supply?Chain,?Operations,?Materials,
Finance,?Customer?Service,?Strategic?Planning,?Logistics,?Quality?Assurance?and
Information?Systems.?International?business?experience?spans?nine?countries?in?the?Far
East,?five?countries?in?Europe,?as?well?as?Mexico?and?Canada.

本课程名称: Managing Global Suppliers

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