建设性的跨部门人际互动与合作

* 所有有意强化跨部门人际关系的职场人士

在工作中，作为经理、项目主管或技术专家往往需要跨部门合作才能完成任务。不论对内还是对外工作，在当今的业务组织中必须通过跨部门合作才能取得工作业绩。

为了利于大家更好地应对跨部门横向合作中出现的问题，即使是有不同立场、目标的情况下与合作伙伴建立起合作关系，此研讨会为您提供分析、案例以及工具来帮助您与其他部门的同事们一起更好地沟通、合作、共赢。

1.建立跨部门合作关系的重要性
* 了解你的人际关系以及良好的合作对工作和生活的益处
* 认识人与人交往：动机、行为
* 识别影响人际关系因素，导致其恶化的原因和过程

2.在横向合作关系中的有效沟通
* 认识人际交往的心态
* 尊重、积极、客观、建设性主动沟通的益处
* 沟通策略、建设性反馈
* 建立信任, 找准沟通心理热键
* 高效沟通的步骤

3.提升建设性横向合作关系
* 横向合作的必要性、特点、难点
* 横向团队合作的障碍，不良行为
* 提升建设性跨部门合作
- 建立横向合作流程、
- 客户与供应商逻辑关系，合作伙伴行为
- 建立跨横向合作绩效指标
- 建立顺畅的横向沟通渠道

4. 培养增强影响力、冲突管理
* 非权力影响力及其影响策略
* 培养发展影响力：确认目标对象：立场、利益、需求
* 累积影响力筹码，增强影响力策略及其说服技巧
* 冲突产生的原因、益处
* 冲突可能出现的结果，争取“双赢”


1. Realizing the importance of constructive cooperative relations
* Knowing your own interpersonal skills, benefit to work & life of good interpersonal relations
* Knowing why need interpersonal interaction: motivation and behavior
* Identifying impact factors on worsening interpersonal relations, and how to be escalated

2. Effective communication for interpersonal interaction
* Understanding the psychology in interpersonal interaction
* Benefit of interaction with: respect, positive, ive and constructive
* Tactics of communication, and how to give constructive feedback
* Creating trust and finding the psychological “key” in communication
* Steps of efficient communication

3. Enhancing constructive cross functional cooperation
* Necessity, feature and difficulties in cross functional cooperation
* Bad behaviors and obstacles in cross functional team work
* Methods to better cross functional cooperation
- Setting up the process for the cooperation
- Constructing into customer-supplier and cooperative partnership
- Giving performance indicator for cross functional cooperation
- Building the channel for communication

4. Promoting and reinforcing influencing & managing conflict
* Knowing non - hierarchical influence and its tactics
* Developing influencing: knowing your partners’ position, interest and need
* Depositing influential stakes, reinforcing influence tactics and persuasion skills
* Managing conflicts and chance for improvements
* Possible results of conflict, trying all means for “win - win”