资深秘书/行政助理

具有五年以上专业秘书工作经验的资深秘书或高级行政助理
Senior secretaries and assistants, with at least 5 years of professional experience.

协助资深秘书与高级行政助理 聚合与强化其专业秘书技能， 并为她们专业职业发展更高一级提供必备的管理与领导知识与技术。

This course is designed to help the senior secretaries and assistants consolidate and strengthen their professional secretarial skills, broadening their supervisory and managerial skills and knowledge to enable them to better adapt to the higher level responsibilities while becoming better prepared for their further career advancement.

5-7 年的工作时间，对于中国绝大部分的秘书/助理是一个困惑点，也是一个转折点！“老了，该转行了！”这是很多人的误区。实际上，这是她已经在企业内上下展示了她的贡献与价值，累积了大量的老板对他的信任，正在渐渐受到更多更重要的重用，更多的一依赖的时候了。老板需要一位他更能放心的助手，她也需要一个更明确有意义的角色与方向。 如果她能有清晰的眼光，良好的专业心态与准备，那么她马上将成为老板更赏识的成功地伙伴，他的身份将由普通助理或秘书变成了“资深秘书或资深助理了。” 你准备好了没有？ 陈老师的 “资深秘书行政助理” 课程就是为你设计的，它专门为你在职业生涯中，“百尺甘头，更进一步”作好准备。 本课程让你看清自己的定位于处境，帮助你脱颖而出，让你比其它普普通通的秘书助理有各方面的明显超越，让你能走进更高的专业境界，为老板，企业与自己带来更多更好更有“共同价值”的贡献。

After 5-7 years of work, to most of the secretaries and assistants in China, this is a point of confusion and a turning point. “Too old already, it is time to consider a change in career path.” That’s where many made wrong decisions. By this time, she should have accumulated plenty of skills, achievements and trust from her boss to enable the boss to entrust more and more important tasks to her. This is also the time the boss would find himself more dependent on her helps. The boss needs a more dependable and higher caliber assistant or secretary while she needs a clearer and more meaningful professional role for her career. At this time, if she has had a clear vision, well developed professional attitude and facilities, then it is the time for her to become a much more valued “partner in success” for her boss. Her status will be far different from those ordinary assistants and secretaries now, She is on the way to becoming a truly respectable senior, Senior Secretary or Senior Assistant now. Are you ready for this? This “Senior Secretaries/Executive Assistants” course by Peter P.W. Chen is designed to help you advance to your deserved higher ground. It helps you consolidating your professional position and professional capabilities. It enables you to surpass and exceed the ordinary secretary or assistant that you once were, by far. It boosts you to the more important ground that will enable much higher “mutual gains” your boss, the company and yourself.

I.课程导入 Course Introduction

A.你的使命与你必备的要素
Your Mission and What It Takes

B.在变更中的中国企业与其对秘书支持的需求
Corporate China in Transition and the Needs for Secretarial Supports

C.转折关头上的资深秘书生涯与需要
Senior Secretaries in Transition and Your Career Paths and Needs

D.你的新使命与必备的要素
Your New Mission and What It Will Takes

II.为你自己做个专业技能的盘点
Taking a Professional Inventory in Yourself

A.你的ASK 库存
Your ASK Inventorying

B.聚合你的专业
ASK Consolidating Your Professional ASK

III.强化你的专业能力
Strengthening Your Professional Capabilities

A.你的最专业的特别技能： GREGG 制度英文速记
Your Very Professional Skill: Gregg English Shorthand

B.你的永远的根本专业技能:自发性，目标性与优先排序
Your Ever Important Skill: Proactiveness, Objectivity and Prioritizing

C.你的强有力的工作效果提升技能：办公室管理
Your Powerful Effectiveness Enhancement Skill: Office Management

D.你的最具威力的人际关系技能：通心的聆听技术
Your Most Powerful Interpersonal Skill: Empathic Listening

E.你的重要专业技能：人际冲突与缓解方法
Your Vital Professional Tool: Interpersonal Conflicts and Approaches to Resolutions

F.你的成功的专业生涯的根基：专业职业道德
Your Foundation of A Successful Professional Career: Professional Ethics

IV.拓广你的企业商界与管理方面的知识与技能
Broadening Your Business and Managerial Skills and Knowledge

回顾与研讨由学员从以下列表中共同选定的的专题
Reviews and Seminars of Selected Business and Management Skills and Knowledge(to be chosen from the following according to participants’ choices)

1)企业结构组织与管理
Organization and Management

2)市场营销学:市场经济瞻望
Marketing: Market Economy Overview

3)企业财务管理，会计学，与资本市场瞻望
Finance, Accounting and Capital Market Overview

4)团队领导，监管与督导技巧
Team Leadership, Supervisory and Coaching Skill
5)KT 方式的问题解决方法
KT Approaches to Problem Solving

6)适应当前中国的跨文化管理环境
Adaptation to Current Cross Cultural Managerial Environment in China

7)公共关系与公共事务管理
Public Relations and Public Affairs Management

V.推进你的职业生涯
Advancing Your Career

A.如何在21 世纪的社会中成功
How to Succeed in the 21st Century Society

B.为你的专业职业生涯布阵
Chart Your Professional Career Deployment Plan

开放平台：问与答
An Open Forum: Question-Answering

陈思聪(Peter P.W. Chen)
高级管理与专业秘书培训专家
美国加州州立大学，旧金山分校，企业管理硕士。 留美余七年，商业职业教育专家，沟通技巧专家, 行政管理专家，秘书培训专家，商务礼仪培训专家。
美国商业教育名人协会 (National Graduate Honornary Society in Business Education) 会员, 为美国著名商业教育家Dr. S. J. DeBrum, 与美国加利福尼亚州州政府秘书教育顾问Mrs. Margarett Purcell 门生。 投入现代化职业化商业教育及培训工作余25 年。 曾经受聘泰国职业技术大学，管理系主任， 及大学部企业管理教育标准监管委员，曾任泰国警察厅信息制度更新顾问。精通中|、英文与中、英文速记术。
亲身经历大型企业与政府机关高级领导秘书与高级行政助理多年。曾经代表母校参加全国秘书打字与速记技能竞赛。兼职担任国际会议中英语同声翻译余 15 年，担任国际管理论坛杂志中国专题，“苏醒的大龙”专栏主笔多年。
历任中国，及外国大型企业任总经理及总裁等职位余 16 年，在中国，曾经应多家跨国公司邀请，主持公开培训与内训。培训课题包括，企业内部 MBA，领导技巧，教练（督导）术，人际关系，沟通技巧, 谈判技巧, 秘书技能，中英文速记, 外资企业管理，行政管理，如何成为一个成功的经理人，企业高级管理，管理心理学，市场营销，销售技巧。
最近8年，专注，集中绝大部分时间于中国企业高级管理员, 高级专业秘书培训。旨在快速为协助中国企业提高最高执行官与高级管理员工作效率，效果与企业战斗力, 借此提高企业竞争力与营运效益。
2004-2005 年陈老师应邀为上海美国商会会员做了四次管理与专业秘书专题演讲，2006 年三月陈老师应邀在美国无线新闻电视台 （CNN）作客，在该“商务礼仪101”节目中，为在华工作外国人员提供了一些宝贵的 “入乡随俗”点子。
代表性学员与顾客：联邦快递, DHL，通用电器, 德勤, 麦肯锡, AC尼尔森, 三明食品，田崎珍珠, 现代汽车，西门子，飞立浦，爱立信-索尼，明基，Edelman，辉瑞，诺华，葛兰素史克, Domino, 江铃汽车, 海拉车灯, 通用汽车, 联合利华, 一汽大众，Nabisco,，拜耳， KFC，锦苍文华，ABB，BASF, FIAT, Sanyo, 安盛药业，英特尔。