IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.
To familiarize participants with the best practices and methodologies to manage vendors who provide Information Technology (IT) outsourced services with special emphasis on sole source providers. Use real cases as examples to enhance the learning experience
Certification for"ManagingGlobal Suppliers"
1. Vendor Management
Strategic Fit Cultural Fit Operational Fit 7 Critical Elements
2. Global Vendors
Cultural differences Trust factor Communications Technology Sharing Customer Service Company organization
3. Vendor Relationships
Win-Win Buyers Market Sellers Market What’s in it for me (WIIFM) Vendor’s desire to do business Buyers alternatives Vendor’s competitive position
4. Vendor Education Why Type Who Where Justification
GLOBAL VENDOR MANAGEMENT TRAINING (continued)
5. Vendor’s ability to perform
Frequency or volume of orders Lead times Quality Product or service expertise Order backlog Productivity efficiency Flexibility Available capacity Location
6. IT Outsourcing Metrics
People Technology Process
7. Vendor Contract Compliance
SLAs performance matrix Customer Service Specs Spirit of Agreement Contract Law-China & US
Top management involvement Technical competence Service/support Equipment capabilities Industry status Customer commitment
10. Real Case Experiences Open class discussion
Mr. Kelley has over 30 years of key leadership roles with multi-national companies.His responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance andInformation Systems. International business experience spans nine countries in the FarEast, five countries in Europe, as well as Mexico and Canada.