IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.
To familiarize participants with the best practices and methodologies to manage vendors who provide Information Technology (IT) outsourced services with special emphasis on sole source providers. Use real cases as examples to enhance the learning experience
Top management involvement Technical competence Service/support Equipment capabilities Industry status Customer commitment
10. Real Case Experiences Open class discussion
Mr. Kelley has over 30 years of key leadership roles with multi-national companies.His responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance andInformation Systems. International business experience spans nine countries in the FarEast, five countries in Europe, as well as Mexico and Canada.