Professionals practitioners at all levels in an organization whose role require effective communications while performing their assigned responsibilities.
Provide participants with the ability to, capitalize on personal style for more effective communication. Describe the impact of body language and voice tones on communication. Explain effective use of office communication tools such as telephone email. Rephrase blunt language to achieve results without offending anyone. List strategies for dealing with difficult behaviors.
Day 1 1. Dealing with Communication elements 2. Cross-Cultural Communication 3. Dealing with Difficult People 4. Business Etiquette 5. Listening Skills 6. Communication Skills for Managers 7. Presentation Skills 8. Business Writing 9. Communication Skills 10. Negotiation Techniques 11. Salesmanship Day 2 12. Conflict Resolution 13. What Is Diplomacy 14. Building Personal Credibility 15. It´´s Not What You Say 16. Communication tools: Voicemail, Email, Memos 17. Difficult Personalities and Difficult Situation 18. Psychology of Communication and Perception 19. Basic Writing Skills 20. Presentation Techniques 21. Effective Communication (goals, audiences, themes, and networking) 22. Getting and Holding Attention 23. Using Media to Disseminate and Gather Information 24. Event Organizing & Promotional Activities 25. Preparing Materials
Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials, Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and Information Systems. International business experience spans nine countries in the Far East, five countries in Europe, as well as Mexico and Canada.
本课程名称：Communication and Presentation Skills 沟通与演讲技巧