INTERNATIONAL SECRETARY SKILLS （in English）

Management assistants, secretaries and clerks who want to gain more professionality in international organisations and to develop the skills necessary to support management effectively.

- Learn how to be professional, to be a better cross culture communicator
- Dealing with clients and customers from different countries
- Understanding and working with your international boss more effectively

集团证书

DAY 1:
10:00 Welcome & Trainer Introduction

10:15 Sharing Experiences of a secretarial nature

10:30 What Makes a Good Secretary? - Brain Storming Session

11:00 How to be professional
What it means to be professional
What expectations your foreign Boss has of you
Our image at work (how we should & shouldn´t dress)
How we speak to other colleagues and clients

12:30 - 13:30 LUNCH BREAK

13:35 How to be professional
Adapting your style to a more sophisticated one
Practicing good habits
Situation card game for reviewing morning session

14:30 You represent your Boss, so do it professionally!
Considering scenarios with Boss and clients that requires diplomacy and tact

15:30 Cross Cultural Communication Skills
Understanding the importance of being a good communicator
How to deal with different cultures effectively
Understanding differences between Western and Chinese culture

16:30 END OF DAY 1 SESSION

DAY 2:
10:00 Organizational Skills
What does it mean to be an organized person?
Learning basic TM principles
Forward thinking & anticipation

11:00 How to write minutes of the meeting
12:00 Formal English for Business - Making your English more polite

12:30 - 13:30 LUNCH BREAK

13:35 Formal English continued
Polishing off your style for letters
Do´s and Don´ts of spoken English when being professional

14:00 Review & Questions of morning session

14:20 Practice Time ! Situational Role Playing Session

15:20 Trainers Feedback for performance check

16:00 END OF TRAINING

Hannahlise Barlow comes from Stratford-upon-Avon in England, the town of Shakespeare and all things beautifully English. She has a strong office experience in Business Administration and worked her way up to a senior office role quite quickly.

Following her passion for languages and her naturally strong people management skills, a change of career and culture arose in September 2003 when she moved her life to the north of Italy to follow a course in Teacher training. After working with an Italian Language Centre for a year she decided to leave and open her own business, providing in-company training to the biggest multinationals in the Veneto region.

After four and half successful years of business in Italy, she decided to move her activity to China, where the demand for language and skills training would be greater.

Today Hannahlise lives and works in Shanghai. Being a linguist and a passionate follower of all things HR and training, Hannahlise continues to study the latest training techniques and subjects to develop herself and her skills as a Business Soft Skills & Language trainer.

Hannahlise has recently given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA-C course, where she taught top international managers from many different industries. She continues to provide in-company consultancy for training and development both in Language and Soft Skills and designs and delivers the following courses:
¨Presentation Skills
¨International Secretarial Skills
¨Business Etiquette (a guide to Western expectations)
¨Professional Communication (meetings language)
¨Dressing for impact (a guide to professional image)
¨Being more culturally aware (a guide to stereotypes and cultural awareness for international business)
¨Trade Fair Skills (preparation for dealing with international visitors)