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大客户管理(英文授课)CEGOS' Key Account Management (in English)

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  • 开课时间:2015年10月29日 09:30 周四 已结束
  • 结束时间:2015年10月30日 17:30 周五
  • 开课地点:上海市
  • 授课讲师: 待定
  • 课程编号:268863
  • 课程分类:销售管理
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  • 收藏 人气:749
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培训受众:

* National or international sales directors in charge of large accounts; sales engineers or key account managers; sales managers

课程收益:

In the context of globalisation, knowing how to produce a winning commercial strategy and provide the excellent service expected by key accounts are both key elements in developing long term relationships.

Optimising portfolios and retaining key accounts bring added value by building a win/win relationship between client and supplier.

This programme supports key account managers as they design their sales strategy using 4 major roles; managing their knowledge of the clients` background, managing business plans, managing the customer relationship, managing teams and projects.

* Assessing and / or clarifying their job scope
* Building a toolbox to be in command of every aspect of their job
* Solving the main issues they have to deal with on the job
* Rolling out an action plan to manage their accounts efficiently

课程大纲:

1. The key account manager’s role
* Defining key account management
* Organising key account management

2. The key account manager: managing knowledge
* The expert and the consultant
* Understanding customers in depth
* Running the SWOT analysis

3. The key account manager: managing business
* Generating and building business
* The account business plan
* The account planning process

4. The key account manager: managing relationships
* Taking up PR
* Identifying and involving key players
* Analysing relationship effectiveness to fine-tune strategy

5. The Key Account Manager – project and team manager
* The role as coordinator responsible for the action plan
* Organizing implementation and mobilizing the team
* Guiding development of the action plan
* Developing cooperation and avoiding conflicts

本课程名称: 大客户管理(英文授课)CEGOS' Key Account Management (in English)

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