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强化英文邮件沟通

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  • 开课时间:2018年10月10日 09:00 周三 已结束
  • 结束时间:2018年10月10日 17:00 周三
  • 开课地点:上海市
  • 授课讲师: 资深讲师
  • 课程编号:345340
  • 课程分类:职业素养
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  • 收藏 人气:176
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课程收益:

This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

课程大纲:

1. Problems in modern communication
* Analysis why did they happen
* Preventing future problems

2. Changing your mindset for effective communication
* Receiver perception
* Open minded approach
* Confidence building

3. Tips for effective writing
* Thinking planning
* Writing a logical outline
* Knowing your audience
* KISS

4. Structuring
* Basic guidelines
* Sequencing information logically
* Selecting relevant information
* Paragraph linking
* Exercise of structuring

5. Linguistic style differences
* Cross - cultural understanding
* British vs. USA vs. China

6. Standard phrases
* Phrases for opening and closing
* Standard phrases in correspondence
* Writing exercise

7. Understanding differences in tone
* Analysis of tone in e-mails
* How to use modal verbs tone
* The art of being diplomatic

8. Preparing for difficult situations
* Language for apologies
* Announcing bad news
* Greetings wishes

9. Standard templates
* Sample of proposals
* Sample of business letters
* Sample of complaint letter
* Sending quotation to customer

10. QAF Questions, Answers, Feedback

本课程名称: 强化英文邮件沟通

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