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培训受众:

IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.

课程收益:

To familiarize participants with the best practices and methodologies to manage vendors who provide Information Technology (IT) outsourced services with special emphasis on sole source providers. Use real cases as examples to enhance the learning experience.

课程大纲:

Day 1

1. Vendor Management

Strategic Fit
Cultural Fit
Operational Fit
7 Critical Elements

2. Global Vendors

Cultural differences
Trust factor
Communications
Technology Sharing
Customer Service
Company organization

3. Vendor Relationships

Win-Win
Buyers Market
Sellers Market
What’s in it for me (WIIFM)
Vendor’s desire to do business
Buyers alternatives
Vendor’s competitive position

4. Vendor Education
Why
Type
Who
Where
Justification

GLOBAL VENDOR MANAGEMENT TRAINING (continued)

5. Vendor’s ability to perform

Frequency or volume of orders
Lead times
Quality
Product or service expertise
Order backlog
Productivity efficiency
Flexibility
Available capacity
Location

DAY 2

6. IT Outsourcing Metrics

People
Technology
Process

7. Vendor Contract Compliance

SLAs performance matrix
Customer Service
Specs
Spirit of Agreement
Contract Law-China & US

8. Vendor Market Flexibility

Market awareness
Response capability
Communications
Geographic location
Logistics

9. Sole Vendor Management

Top management involvement
Technical competence
Service/support
Equipment capabilities
Industry status
Customer commitment

10. Real Case Experiences
Open class discussion

培训师介绍：

Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His
responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,
Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and
Information Systems. International business experience spans nine countries in the Far
East, five countries in Europe, as well as Mexico and Canada

本课程名称： Managing Global Suppliers 全球供应商管理

下一篇：广东标杆企业考察

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