高级秘书的国际化素质

Who Should Attend
Secretaries and administrative support staff who have less than 4 years experience and want to become more professional in an International organisation. Learn new tools to support their Managers and teams more effectively such as Time Management, Cross-cultural Communication and overall enhance their professional image in-company.

Course Objectives
Learning how to be professional, to be a better cross culture communicator
Dealing with clients and customers from different countries
Understanding and working with your foreign boss more effectively

Course Content
Sharing Experiences of a Secretarial Nature
What Makes a Good Secretary?
How to Be Professional
What it means to be professional
What expectations your foreign boss has of you
Our image at work (how we should & shouldn't dress)
How we speak to other colleagues and clients
Adapting your style to a more sophisticated one
Practicing good habits
You Represent Your Boss, so Do It Professionally!
Considering scenarios with bosses and clients that require diplomacy and tact
Cross Cultural Communication Skills
Understanding the importance of being a good communicator
How to deal with different cultures effectively
Understanding differences between Western and Chinese culture
Organizational Skills
What does it mean to be an organised person?
Learning basic TM principles
Forward thinking & anticipation
How to Write Minutes of the Meeting
Formal English for Business
Making your English more polite
Polishing off your style for letters
Do's and Don'ts of spoken English when being professional
Personal Action Plan

Trainer's Profile

Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.

Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course.

She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.

Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:
Presentation Skills Basic or Advanced
International Secretarial Skills
Professional Development for PA’s (advanced course)
Business Etiquette
Professional Communication
Dressing for impact
An induction to being professional (course designed for young people just graduated and in their first job)