强化英文邮件沟通（英文授课）

想要学习 提升的人

课程大纲:1.Problemsinmoderncommunication
*Analysis–whydidtheyhappen
*Preventingfutureproblems

2.Changingyourmindsetforeffectivecommunication
*Receiverperception
*Openmindedapproach
*Confidencebuilding

3.Tipsforeffectivewriting
*Thinkingplanning
*Writingalogicaloutline
*Knowingyouraudience
*KISS

4.Structuring
*Basicguidelines
*Sequencinginformationlogically
*Selectingrelevantinformation
*Paragraphing
*Exerciseofstructuring

5.Linguisticstyledifferences
*Cross-culturalunderstanding
*Britishvs.USAvs.China

6.Standardphrases
*Phrasesforopeningandclosing
*Standardphrasesincorrespondence
*Writingexercise

7.Understandingdifferencesintone
*Analysisoftoneine-mails
*Howtousemodalverbstone
*Theartofbeingdiplomatic

8.Preparingfordifficultsituations
*Languageforapologies
*Announcingbadnews
*Greetingswishes

9.Standardtemplates
*Sampleofproposals
*Sampleofbusinessletters
*Sampleofcomplaintletter
*Sendingquotationtocustomer

10.QAF–Questions,Answers,Feedback