Management assistants, secretaries and clerks who want to gain more professionality in international organisations and to develop the skills necessary to support management effectively.
- Learn how to be professional, to be a better cross culture communicator - Dealing with clients and customers from different countries - Understanding and working with your international boss more effectively
DAY 1: 10:00 Welcome & Trainer Introduction
10:15 Sharing Experiences of a secretarial nature
10:30 What Makes a Good Secretary? - Brain Storming Session
11:00 How to be professional What it means to be professional What expectations your foreign Boss has of you Our image at work (how we should & shouldn´t dress) How we speak to other colleagues and clients
12:30 - 13:30 LUNCH BREAK
13:35 How to be professional Adapting your style to a more sophisticated one Practicing good habits Situation card game for reviewing morning session
14:30 You represent your Boss, so do it professionally! Considering scenarios with Boss and clients that requires diplomacy and tact
15:30 Cross Cultural Communication Skills Understanding the importance of being a good communicator How to deal with different cultures effectively Understanding differences between Western and Chinese culture
16:30 END OF DAY 1 SESSION
DAY 2: 10:00 Organizational Skills What does it mean to be an organized person? Learning basic TM principles Forward thinking & anticipation
11:00 How to write minutes of the meeting 12:00 Formal English for Business - Making your English more polite
12:30 - 13:30 LUNCH BREAK
13:35 Formal English continued Polishing off your style for letters Do´s and Don´ts of spoken English when being professional
14:00 Review & Questions of morning session
14:20 Practice Time ! Situational Role Playing Session
15:20 Trainers Feedback for performance check
16:00 END OF TRAINING
Hannahlise Barlow comes from Stratford-upon-Avon in England, the town of Shakespeare and all things beautifully English. She has a strong office experience in Business Administration and worked her way up to a senior office role quite quickly.
Following her passion for languages and her naturally strong people management skills, a change of career and culture arose in September 2003 when she moved her life to the north of Italy to follow a course in Teacher training. After working with an Italian Language Centre for a year she decided to leave and open her own business, providing in-company training to the biggest multinationals in the Veneto region.
After four and half successful years of business in Italy, she decided to move her activity to China, where the demand for language and skills training would be greater.
Today Hannahlise lives and works in Shanghai. Being a linguist and a passionate follower of all things HR and training, Hannahlise continues to study the latest training techniques and subjects to develop herself and her skills as a Business Soft Skills & Language trainer.
Hannahlise has recently given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA-C course, where she taught top international managers from many different industries. She continues to provide in-company consultancy for training and development both in Language and Soft Skills and designs and delivers the following courses: ¨Presentation Skills ¨International Secretarial Skills ¨Business Etiquette (a guide to Western expectations) ¨Professional Communication (meetings language) ¨Dressing for impact (a guide to professional image) ¨Being more culturally aware (a guide to stereotypes and cultural awareness for international business) ¨Trade Fair Skills (preparation for dealing with international visitors)