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质量管理

质量保证
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培训受众:

所有参与生产质量管理的工作人员

课程收益:

The typical participants of this course will be managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.

培训颁发证书:

颁发证书

课程大纲:

Fundamental Quality Management
Defining Quality Management
Processes

The Cost of Quality
Relationship between quality and cost
The costs of quality

Customer Orientation
Understanding customer orientation
Benefit of customer orientation

Understanding Current Performance
Flow charts
Check sheets
Histograms
Run charts
Control charts

Causes of Problems
Cause-and-effect diagrams
Pareto charts
Scatter diagram
Interrelationship diagram

Ideas and Organization
Brainstorming
Affinity diagram
Activity network diagram
CPM and PERT

A Path for Change
Management’s roles
Preparing to change processes
Flow charts in process improvement

Implementing Quality Changes
Understanding processes
Measuring processes

培训师介绍:

 
担任讲师10余年,具有丰富的专业知识和教学经验。曾在知名跨国企业担任高级管理职务,包括质量经理、供应链总监、中国地区总经理等职位。

本课程名称: 质量管理

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