Brief Introduction Motivation and recognition play a significant role in achieving permanent employee behavior change. Traditionally, safety “incentive” programs have based rewards on all employees reaching a benchmark. When rewards are based on everyone succeeding, negative peer pressure can occur, resulting in injury hiding. Tangible rewards that are positive, regular and certain reinforce desirable behaviors and conditions, making them more likely to continue and even replace undesirable behaviors and conditions.
Learning Objectives: Learn about SAFESTART advanced safety awareness and skills development training program Learn why proactive, prevention-oriented reward programs that focus on identifying desirable actions Gain a greater understanding of potential accident recognition as a means of prevention. Learn to design and implement successful behavior-based safety programs that dissuade injury hiding and engage the line management. Learn the benefits of proactive, prevention-focused programs and explore the most “popular” recognition tools
Who Should attended? The Seminar is useful to operations, maintenance, construction and safety engineers, and also to supervisors and safety coordinators of oil, gas, petro-chemicals, chemicals, construction and other industries including manufacturing line management of contracting companies, hotels, government regulatory and educational establishments Course Description
This workshop explores the role of recognition as it relates to changing employee behavior. It focuses extensively on the mechanisms needed for successful behavior-based safety recognition and considers areas that are often overlooked. It covers the pitfalls of using downstream or trailing indicators on accident rates instead of focusing on safety successes; the benefits of using upstream or leading indicators for implementing proactive, prevention-based programs and the problems associated with using randomized games of chance & lottery programs: giving out rewards that aren’t tied to specific behaviors. It reviews the most “popular” recognition tools in use today: Gift cards and cash substitutes, Travel awards, Big giveaways and Non cash merchandise awards; and what the latest studies indicate about their effectiveness for improving job safety.
Session 1 1. Introduction Role of recognition in achieving permanent employee behavior change Proactive, prevention-oriented reward programs. 2. The Fear of Recognition Programs Perceived threat of injury hiding. Properly designed vs. poorly designed incentive programs 3. Do Rewards Really Work? American Society of Safety Engineers study Recognition as one component of complete safety program 4. Why Recognition Works Hawthorne & Herzberg studies Dynamics of under-recognition Death of the work ethic Session 2 1. Negative Recognition Long term effectiveness? Dupont study 2. Verbal Recognition Sufficient? University of Waterloo Study Tangible rewards 3. Understanding Motivation Myths of intrinsic motivation Why employees leave 4. Most Popular Excuses for Not Using Reward Programs Isn’t a paycheck enough? How would we prevent abuse and favoritism? How do we prevent under-reporting? 5. The Proactive Approach Rewarding Desirable Behaviors, Eliminating Undesirable Ones Old School Vs. New School Session 3 1. Elements of Behavior Change Train and reinforce Custom, not canned Engage the family Speedbumps 2. Rewarding and Measuring Middle Managers Complaints From Middle Managers CAVE employees (Citizens Against Virtually Everything) Safety not a top priority Accountability and tracking 3. Cash Versus Recognition 4 common recognition goofs Why cash isn’t king Value of logo items Who picks the gift? 4. Conclusions: Behavior-based recognition Session 4 1. Case Histories Retail store chain Schlegel Systems Session 5 1. Day 1 Overview 2. How important is behavior change? 3. Focus group discussion Group experiences How do we like to be recognized? Definitions 4. Negative reinforcement (R-) Misconceptions Long-term effectiveness When it is appropriate 5. Positive reinforcement (R+) What it looks like The Sid story Why positive reinforcement works Session 6 1. Dynamics of positive reinforcement Feeling recognized for a change Top 5 incentives ranks by workers Use of workplace incentives Is money the answer? Employee and manager perceptions 2. Positive vs. negative reinforcement Benefits of R+ Facts of R- R+ with a problem child 3. Why recognition works Secrets of employee engagement Why 1 in 5 don’t care Motivation lights a fire 4. Supporting research Herzberg revisited Top 2 satisfiers & dissatisfiers Extinction kills the work ethic What about Bob? 5. R+ drives success The carrot principle Two simple words “Can I have my job back?” Session 7: 1. Behavioral safety Attitude Pieces of the safety puzzle 2. Safe work conditions and equipment PPE Tools Work zone Housekeeping 3. Safe work procedures Lockout tagout Fall protection Inspecting equipment 4. Safety training Safe practices Bending, lifting Ergonomics Work procedure training 5. Support systems for behaving safely Supervisor praise Peer pressure Individual vs. group rewards Session 8 1. Why people take risks 2. Promoting safe behavior Common questions Understanding the luck pyramid Critical dimensions of safety The safety dilemma ABC model 3. Antecedents for safety Prompt, cue, stimulus, reminder Impact of antecedents Effective antecedent exercise 4. Behavioral consequences and their effects Definitions Consequences that increase and decrease behavior Sources of consequences Classification of consequences Power of consequences 5. Making safety a habit Safety leadership Discretionary safety performance Linking behaviors to safety results Precision safety management process 6. Coping with change Rebirth of the eagle “The Note” exercise 7. Questions?
Instructor Dr. Bill Pomfret is a best-selling author, speaker and dynamic presenter, who has traveled the world educating and motivating management and employees to adopt effective health, safety and risk control policies; practices and procedures that prevent or mitigate human, economic and environmental losses from adverse occupational exposures. He has developed and implemented many Occupational Health Safety and Environmental models and was Professor who taught many systems, practices and procedures at McGill University, Montreal, Canada. He has been in the Occupational Health, Safety and Environmental system development and consulting field for over thirty five years. Dr. Pomfret designed and developed the International, 5 Star Health and Safety Management System? in 1978, and has audited in over 40 countries, and trained over 2000 Certified Accredited Auditors. He started his career with Imperial Chemical Industries (ICI) and then spent many years in the offshore oil industry. He received his doctorate in education and his masters in occupational safety and health from the University of Aston in the U.K. Dr.Bill is actively involved in presenting “Train The Trainer” programs on many specific Occupational Health, Safety or Loss Control subject or standard for many of the world’s Fortune 500 companies and for many other clients around the globe, and has a personal interest in the development of and practical training in field of Construction Safety Management and specializes in bringing contractors and subcontractors up to International best practice. Dr. Pomfret is a long term Fellow of the Institution of Occupational Safety and Health (UK) a certified seminar leader in the U.S.A. and a Fellow of the Royal Society of Health (UK), in addition to being certified in Canada, the USA, India, and South Africa and is a Registered Safety Professional in his native Britain.
本课程名称：The Art of Definitive Behavior Safety Change Training