The Art of Definitive Behavior Safety Change Training

Brief Introduction
Motivation and recognition play a significant role in achieving permanent employee behavior change. Traditionally, safety “incentive” programs have based rewards on all employees reaching a benchmark. When rewards are based on everyone succeeding, negative peer pressure can occur, resulting in injury hiding. Tangible rewards that are positive, regular and certain reinforce desirable behaviors and conditions, making them more likely to continue and even replace undesirable behaviors and conditions.

Learning Objectives:
Learn about SAFESTART advanced safety awareness and skills development training program
Learn why proactive, prevention-oriented reward programs that focus on identifying desirable actions
Gain a greater understanding of potential accident recognition as a means of prevention.
Learn to design and implement successful behavior-based safety programs that dissuade injury hiding and engage the line management.
Learn the benefits of proactive, prevention-focused programs and explore the most “popular” recognition tools

Who Should attended?
The Seminar is useful to operations, maintenance, construction and safety engineers, and also to supervisors and safety coordinators of oil, gas, petro-chemicals, chemicals, construction and other industries including manufacturing line management of contracting companies, hotels, government regulatory and educational establishments
Course Description

This workshop explores the role of recognition as it relates to changing employee behavior. It focuses extensively on the mechanisms needed for successful behavior-based safety recognition and considers areas that are often overlooked. It covers the pitfalls of using downstream or trailing indicators on accident rates instead of focusing on safety successes; the benefits of using upstream or leading indicators for implementing proactive, prevention-based programs and the problems associated with using randomized games of chance & lottery programs: giving out rewards that aren’t tied to specific behaviors. It reviews the most “popular” recognition tools in use today: Gift cards and cash substitutes, Travel awards, Big giveaways and Non cash merchandise awards; and what the latest studies indicate about their effectiveness for improving job safety.



Session 1
1. Introduction
Role of recognition in achieving permanent employee behavior change
Proactive, prevention-oriented reward programs.
2. The Fear of Recognition Programs
Perceived threat of injury hiding.
Properly designed vs. poorly designed incentive programs
3. Do Rewards Really Work?
American Society of Safety Engineers study
Recognition as one component of complete safety program
4. Why Recognition Works
Hawthorne & Herzberg studies
Dynamics of under-recognition
Death of the work ethic
Session 2
1. Negative Recognition
Long term effectiveness?
Dupont study
2. Verbal Recognition
Sufficient?
University of Waterloo Study
Tangible rewards
3. Understanding Motivation
Myths of intrinsic motivation
Why employees leave
4. Most Popular Excuses for Not Using Reward Programs
Isn’t a paycheck enough?
How would we prevent abuse and favoritism?
How do we prevent under-reporting?
5. The Proactive Approach
Rewarding Desirable Behaviors, Eliminating Undesirable Ones
Old School Vs. New School
Session 3
1. Elements of Behavior Change
Train and reinforce
Custom, not canned
Engage the family
Speedbumps
2. Rewarding and Measuring Middle Managers
Complaints From Middle Managers
CAVE employees (Citizens Against Virtually Everything)
Safety not a top priority
Accountability and tracking
3. Cash Versus Recognition
4 common recognition goofs
Why cash isn’t king
Value of logo items
Who picks the gift?
4. Conclusions: Behavior-based recognition
Session 4
1. Case Histories
Retail store chain
Schlegel Systems
Session 5
1. Day 1 Overview
2. How important is behavior change?
3. Focus group discussion
Group experiences
How do we like to be recognized?
Definitions
4. Negative reinforcement (R-)
Misconceptions
Long-term effectiveness
When it is appropriate
5. Positive reinforcement (R+)
What it looks like
The Sid story
Why positive reinforcement works
Session 6
1. Dynamics of positive reinforcement
Feeling recognized for a change
Top 5 incentives ranks by workers
Use of workplace incentives
Is money the answer?
Employee and manager perceptions
2. Positive vs. negative reinforcement
Benefits of R+
Facts of R-
R+ with a problem child
3. Why recognition works
Secrets of employee engagement
Why 1 in 5 don’t care
Motivation lights a fire
4. Supporting research
Herzberg revisited
Top 2 satisfiers & dissatisfiers
Extinction kills the work ethic
What about Bob?
5. R+ drives success
The carrot principle
Two simple words
“Can I have my job back?”
Session 7:
1. Behavioral safety
Attitude
Pieces of the safety puzzle
2. Safe work conditions and equipment
PPE
Tools
Work zone
Housekeeping
3. Safe work procedures
Lockout tagout
Fall protection
Inspecting equipment
4. Safety training
Safe practices
Bending, lifting
Ergonomics
Work procedure training
5. Support systems for behaving safely
Supervisor praise
Peer pressure
Individual vs. group rewards
Session 8
1. Why people take risks
2. Promoting safe behavior
Common questions
Understanding the luck pyramid
Critical dimensions of safety
The safety dilemma
ABC model
3. Antecedents for safety
Prompt, cue, stimulus, reminder
Impact of antecedents
Effective antecedent exercise
4. Behavioral consequences and their effects
Definitions
Consequences that increase and decrease behavior
Sources of consequences
Classification of consequences
Power of consequences
5. Making safety a habit
Safety leadership
Discretionary safety performance
Linking behaviors to safety results
Precision safety management process
6. Coping with change
Rebirth of the eagle
“The Note” exercise
7. Questions?

Instructor
Dr. Bill Pomfret is a best-selling author, speaker and dynamic presenter, who has traveled the world educating and motivating management and employees to adopt effective health, safety and risk control policies; practices and procedures that prevent or mitigate human, economic and environmental losses from adverse occupational exposures. He has developed and implemented many Occupational Health Safety and Environmental models and was Professor who taught many systems, practices and procedures at McGill University, Montreal, Canada.
He has been in the Occupational Health, Safety and Environmental system development and consulting field for over thirty five years.
Dr. Pomfret designed and developed the International, 5 Star Health and Safety Management System? in 1978, and has audited in over 40 countries, and trained over 2000 Certified Accredited Auditors.
He started his career with Imperial Chemical Industries (ICI) and then spent many years in the offshore oil industry. He received his doctorate in education and his masters in occupational safety and health from the University of Aston in the U.K.
Dr.Bill is actively involved in presenting “Train The Trainer” programs on many specific Occupational Health, Safety or Loss Control subject or standard for many of the world’s Fortune 500 companies and for many other clients around the globe, and has a personal interest in the development of and practical training in field of Construction Safety Management and specializes in bringing contractors and subcontractors up to International best practice.
Dr. Pomfret is a long term Fellow of the Institution of Occupational Safety and Health (UK) a certified seminar leader in the U.S.A. and a Fellow of the Royal Society of Health (UK), in addition to being certified in Canada, the USA, India, and South Africa and is a Registered Safety Professional in his native Britain.