天津ITIL Practitioner课程

IT专业人士

第一天
上 午
Module 1: Course Introduction
1.5 hrs
Module 2: ITSM Review
2 hrs
下 午
Module 3: Planning & Managing ITIL Release & Control (IRC) Processes
3 hrs
Case Study 1: Justifying/Setting up of the IRC Processes
2 hrs
第二天
上 午
Module 4: Configuration Management
2 hrs
Case Study 2: Managing the Configuration Management Process
2 hrs
下 午
Case Study 3: Organizing the Configuration Management Process
2 hrs
Case Study 4: Optimizing the Configuration Management Process
2 hrs (optional)
第三天
上 午
Module 5: Change Management
2 hrs
Case Study 5: Managing the Change Management Process
2 hrs
下 午
Case Study 6: Organizing the Change Management Process
2 hrs (optional)
Case Study 7: Optimizing the Change Management Process
2 hrs
第四天
上 午
Module 6: Release Management
2 hrs
Case Study 8: Managing the Release Management Process
2 hrs
下 午
Case Study 9: Organizing the Release Management Process
2 hrs
Case Study 10: Optimizing the Release Management Process
2 hrs (optional)
第五天
上 午
Module 7: Optimizing Release & Control Processes
2 hr
Case Study 11: Auditing/Improving the IRC Processes
2 hrs
下 午
Module 8: Exam Prep
2 hrs
Examination
2 hrs