Living & Working in China

This seminar is especially designed for newbie expats that work with Chinese colleagues and/or are in charge of personnel in China and need to teach them new contents. It is also aimed at sales force or customer service who will be/are in direct contact with Chinese partners and participants who are preparing for projects with Chinese partners

Many expats tend to be confused and troubled by the typical Chinese mentality or behaviors when dealing with Chinese. Often, as a result, work assignments progress slowly and with lots of frustrations. By focusing on the cultural perspective, our training program helps participants identify and analyze typical Chinese working behavior so they may carry out their assignment more effectively. Your advantage after training:

• Profound knowledge in Chinese history, society, philosophy and its influence on Chinese business
• Professional preparation for successfully entry in the daily life of China.
• Learn the most effective way to communicate with Chinese colleagues and business partners
• Knowhow about effective organization and cooperation in German-Chinese Teams
• Excellent managerial ability focused on Chinese members

09.00 Opening and welcome
Participants’ introduction and clarifying expectations

09.15 Goals of an intercultural training

09.30 Patterns of Chinese society
Lecture

Topics:
- Confucian principles
- Daoist philosophy
- Guanxi, networking
- Bureaucracy, hierarchy
- Face
- Collectivism
- China’s Modernization
- Differences between Generations/Gen Y

10.15 Coffee break

10.30 Communicating with your Chinese partners and colleagues
Role play

Topics:
- The concept of face
- Direct/indirect communication
- Expressing agreement and refusal
- Direct and indirect criticism
- Non-verbal communication

12.00 Lunch


Day 1 continued…


13.00 Know-how transer in Chinas
Case studies and instructive conversation

Further topic: Know-how transfer
- Role of German expert and how to give work instructions
- Chinese expectations of a trainer
- Design of future training measures

Further Topics:
- Reasons of conflicts in China
- Dealing with conflicts in China & strategies for solution

15.30 Leading employees in China
Critical incidents

Topics:
- Power and power distance, styles of management
- Hierarchies inside a company
- Expectations of leaders and employees
- Successful delegation of tasks
- Motivating employees
- Dealing with praise and criticism
- Developing Chinese employees

17.00 End of 1st day


2nd day

09.00 Team-work and projext management with Chinese colleagues
Critical incidents

Topics:
- Planning
- Decision making in China
- Meeting culture & team work
- Individualism & collectivism
- Teamwork and roles in a team
- Leading Chinese personnel




Day 2 continued…


10.30 Coffee break

10.45 Establishing and maintaining superior interpersonal relationships

Topic:
- The meaning of guanxi for Chinese people
- Guanxi networks and its influence on society and politics
- Possibilities for establishing a trustful relationship
- Maintaining and cultivating contacts

12.00 Lunch

13.00 Business negotiating in China

Topic:
- Preparation for negotiations
- Communicating in negotiations
- Negotiating strategies
- Minutes, interpreters
- Meaning of contracts

15.00 Coffee break

15.15 Daily Life in China
Lecture

Topic:
- How do we arrange our life in China?
- Symptoms of culture shock
- Adapting to a new environment
- Recreational activities
- Dealing with domestic personnel
- Suggestions for presents
- Orientation and mobility, shopping opportunities
- Medical care
- Making friends with Chinese
- Partnership and family: what lies ahead of us?





Day 2 continued…


16.15 p.m. Developing strategies for successfully dealing with Chinese

17.00 p.m. End of training

Professional Experience:
With over twenty years of China experience and having lived in Shanghai for more than seven years, Mr. Schmitt’s business expertise lies in the fields of Cross-cultural training, marketing, PR, tourism and executive coaching with focus on China. He has been working for the German Chamber of Commerce Shanghai to combine economic targets with social and cultural considerations.
Mr. Schmitt is certified as a renowned SinaLingua Cross-Cultural Business Trainer. For more than 3 years, he has trained hundreds of executives, engineers and specialists alike in Cross-Cultural management and Multicultural Teamwork. His clients, such as Novem, Commerzbank, Bosch, Schaeffler, Brose, Albany International and the Shanghai Expo 2010 have given him some of the highest possible satisfaction score throughout his training career.
His seminar languages are German, English and Mandarin Chinese.

Education:
Having a degree in Industrial Business Management, Mr. Schmitt studied Sinology and Ethnology in Germany and China. His education is complemented by a certification from the University of Germersheim in „Translation Management in Sino-German Cooperation" and a certification in „International Marketing" issued by B-wise Ltd. in Karlsruhe.
Mr. Schmitt is a licensed Practitioner of NLP at The Society of NLP as well as an Organizational Coach by IECL.
He is fluent in Chinese, German, English and French.