:Professional practioners at all levels who aspire to broaden and raise the level of their Supply Chain skill sets in the topics listed below.
To provide participants with an overall understanding of world class practices for Inventory Management, Negotiations, Effective Communications, Cost Savings and Supplier Management. Each of the five topic will include at least one real world case study.
I. Inventory Control
Definition of Inventory
Push VS Pull systems
Transportation (in transit)
Cost of Goods Sold
Raw materials (production)
Maintenance repair and operating (indirect
Inventory Management Systems
Vendor managed inventory
Inventory turnover rate/investment
Turnover rate = Cost of goods sold
Four Phases of Negotiations
Narrow the differences
Ability to think clearly under stress
Willing to compromise
Subject Matter Expert
Ensure fairness (Win-Win)
Some Do´´s and Don´´ts
Give yourself room to negotiate
Get something for everything you give
Give concessions that give nothing away
Don´´t be afraid to say no
Buyers negotiate to obtain
A fair and reasonable total cost
Required quantities and quality
On time performance
Price, quality and service
Production service capabilities
Specs clarity and compliance
Fair and reasonable total cost
Performance that meets/exceeds expectations
Key negotiation elements
Win - Win
Lose - Lose
Why most negotiations fail
You have more power than you think!
III. Effective Communications- Objective is to provide participants with the ability to:
Capitalize on personal style for more effective communication.
Describe the impact of body language and voice tones on communication.
Explain the effective use of office communication tools such as the telephone and email.
Rephrase blunt language to achieve results without offending anyone.
List strategies for dealing with difficult behaviors.
Demonstrate how to deliver constructive feedback and how to politely disagree.
Develop an action plan to improve communication skills
Dealing with Communication elements
Dealing with Difficult People
Communication Skills for Managers
What Is Diplomacy
Building Personal Credibility
It´´s Not What You Say
Communication tools: Voicemail, Email, Memos
Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His
responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,
Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and
Information Systems. International business experience spans nine countries in the Far
East, five countries in Europe, as well as Mexico and Canada.